Chamber celebrates 50 year Anniversary with a new 5 year strategic plan (PART 2)

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MEMBER FOCUS: our members receive the support they need, at the stage where they are, to empower their success.

Strategy I:  Member success

Goal- strengthen the ways we capture, share and celebrate the success of our members.

Key Tactics: Continual Development of our services to our members, create a Success Story Collection & Sharing System (website blogs, FB posts, Chamber Spotlights).

Strategy II:  Chamber-wide consistency of services to ALL members.

Goal- Establish baseline standards for member interactions to ensure a consistent experience.

Key Tactics: Design a Member Engagement Model that ensures we serve every member, Establish a baseline standard for member interactions to ensure a consistent experience, utilize occasional anonymous surveys with our members, gather Chamber Membership testimonials of “How the Chamber Has Helped Me/Us”, etc.

Strategy III: Member-facing resource management

Goal- Maintain and strengthen member-facing resources to improve relevance, accuracy and quality of chamber resources.

Key Tactics: Identify resources available to the membership and frequently remind the membership of available resources.

Originally posted by Hohenwald/Lewis County Chamber of Commerce via Locable